Terms of Service
Terms of Service
These Terms & Conditions apply to your use of this website and to purchases made from Puzzleina Ltd.
By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing from us.
Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.
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1. About Us
This website is operated by Puzzleina Ltd.
Puzzleina Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 16702697
VAT Number: 504480611
Email: info@puzzleina.co.uk
References to “we”, “us”, and “our” mean Puzzleina Ltd. References to “you” and “your” mean the customer or website user.
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2. Using Our Website
By using our website, you agree that you will not:
- Use the website for any unlawful or fraudulent purpose
- Interfere with the security or proper operation of the website
- Attempt to gain unauthorised access to our systems or data
- Upload or transmit viruses, malware, or harmful code
- Copy, reproduce, or exploit any part of the website without our permission
- Use our website in a way that may damage our business, reputation, or customers
We may suspend or restrict access to the website if we reasonably believe it is being misused.
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3. Product Safety & Age Guidance
All Puzzleina products are intended for ages 14+ only.
Our products may contain small parts, sharp edges, wooden components, or mechanical parts and should be handled with care during assembly.
Our products are not suitable for children under 14. Adult supervision may be required where appropriate.
You are responsible for using and assembling products safely and following any instructions provided.
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4. Product Information
We aim to ensure that all product descriptions, images, prices, and availability information are accurate and up to date.
However:
- Colours may vary slightly depending on your device or screen settings
- Product packaging or minor design details may vary
- Measurements, where shown, are approximate
- Availability may change before your order is processed
If we discover an error that affects your order, we will contact you as soon as possible and offer suitable options.
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5. Prices & VAT
All prices are shown in GBP (£).
Prices include VAT where applicable.
We may change prices at any time, but price changes will not affect orders that have already been accepted by us.
Delivery charges, where applicable, are shown at checkout before payment.
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6. Orders
When you place an order, you are making an offer to buy the selected products from us.
Your order is accepted when we confirm acceptance or dispatch the order. We may refuse or cancel an order where there is a valid reason, including:
- The product is unavailable
- There is an error in the price or product description
- Payment is not authorised
- We suspect fraud or misuse
- Delivery information is incomplete or incorrect
- We are unable to deliver to the address provided
If we cancel an order after payment has been taken, we will refund you for the cancelled items.
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7. Payment
Payment must be made at checkout using one of the payment methods available on our website.
Payments are processed securely by third-party payment providers. We do not store full card details on our own systems.
Your order may not be processed until payment has been authorised.
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8. Shipping & Delivery
We currently ship within the United Kingdom only.
Delivery options, costs, dispatch times, tracking information, and delivery-related terms are set out in our Shipping Policy.
Please review our Shipping Policy before placing an order.
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9. Cancellations, Returns & Refunds
Your cancellation, return, exchange, and refund rights are explained in our Refund Policy.
For online purchases, you may have the right to cancel your order within 14 days of delivery and then return the item within 14 days of notifying us, subject to applicable rules and exceptions.
If goods are faulty, damaged, incorrect, or not as described, you may have additional rights under UK consumer law.
Please contact us at info@puzzleina.co.uk if you need help with a return, refund, or exchange.
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10. Your Responsibilities
You agree to provide accurate and complete information when placing an order, including your name, email address, billing address, shipping address, and payment information.
You are responsible for checking your order details before submitting your order.
You should contact us as soon as possible if you notice an error in your order or delivery information.
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11. Promotions, Discounts & Offers
From time to time, we may offer promotions, discounts, or special offers.
Promotions may be subject to additional terms, such as expiry dates, minimum spend requirements, product exclusions, or usage limits.
We reserve the right to amend or withdraw promotions where necessary, but this will not affect orders already accepted unless there has been misuse, fraud, or an obvious error.
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12. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, and design elements, belongs to Puzzleina Ltd or is used with permission.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our written permission.
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13. Customer Reviews, Comments & Feedback
If you submit reviews, comments, feedback, photos, or other content to us, you confirm that:
- The content is accurate and not misleading
- You have the right to submit it
- It does not infringe another person’s rights
- It is not unlawful, abusive, offensive, or harmful
Where permitted by law, you allow us to use, display, and share submitted content for business, marketing, or customer-service purposes.
We may remove content that we reasonably believe is inappropriate, misleading, unlawful, or harmful.
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14. Third-Party Services & Links
Our website may use or link to third-party services, including payment providers, delivery services, analytics tools, advertising platforms, and external websites.
We are not responsible for the content, policies, or practices of third-party websites that we do not control.
Your use of third-party services may be subject to their own terms and privacy policies.
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15. Privacy & Personal Information
We handle personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
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16. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
We may suspend, update, or restrict access to the website for maintenance, security, technical, or business reasons.
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17. Limitation of Liability
Nothing in these Terms & Conditions limits or excludes our liability where it would be unlawful to do so, including liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Breach of your statutory consumer rights
- Any other liability that cannot be excluded under applicable law
Subject to the above, we are not responsible for:
- Losses that were not reasonably foreseeable
- Business losses, including loss of profits, revenue, or opportunity
- Website interruption or technical issues outside our reasonable control
- Misuse of products or failure to follow instructions
These limits do not affect your legal rights as a consumer.
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18. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, such as courier disruption, severe weather, strikes, supply chain disruption, technical failures, or other events beyond our control.
If such an event affects your order, we will contact you where appropriate and try to resolve the issue fairly.
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19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, policies, or legal requirements.
The version available on our website at the time you place your order will apply to that order.
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20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also have rights under the laws of the country or region where you live, where those rights cannot be excluded by agreement.
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21. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Puzzleina Ltd
info@puzzleina.co.uk
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company Number: 16702697
VAT Number: 504480611