🧾 Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse, we also collect:

  • Pages and products you view
  • Referring websites or search terms
  • How you interact with the Site

We refer to this as “Device Information.”

Technologies Used

We collect Device Information using:

  • Cookies – small data files stored on your device
  • Log files – track activity such as IP address, browser type, timestamps
  • Web beacons, tags, pixels – used to analyse browsing behaviour

🛒 Order Information

When you make (or attempt to make) a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment details (processed securely via third-party providers)
  • Email address
  • Phone number

This is referred to as “Order Information.”

📊 How We Use Your Information

We use your Personal Information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Send order confirmations and invoices
  • Communicate with you
  • Detect and prevent fraud
  • Improve our website and customer experience
  • Provide marketing communications (only where permitted under UK law)
⚖️ Legal Basis for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity – to fulfil your order
  • Legal obligations – fraud prevention, tax compliance
  • Legitimate interests – improving our services
  • Consent – for marketing communications
🤝 Sharing Your Personal Information

We share your information with trusted third parties, including:

  • Payment processors
  • Delivery providers
  • Website platforms (e.g. Shopify, WooCommerce)
  • Analytics providers (e.g. Google Analytics)

We only share data where necessary and never sell your personal information.

📢 Behavioural Advertising

We may use your information to provide relevant ads or marketing.

You can opt out via:

🚫 Do Not Track

Please note that we do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

🇬🇧 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to marketing
  • Lodge a complaint with the ICO

To exercise your rights, contact us at: info@puzzleina.co.uk

🌍 Data Transfers

Some of your data may be transferred outside the UK (e.g. to the US or EU) through third-party providers.

We ensure appropriate safeguards are in place.

🗄️ Data Retention

We retain your Order Information:

  • As long as necessary for business and legal purposes
  • Unless you request deletion
🔄 Changes to This Policy

We may update this policy from time to time to reflect:

  • Changes in legal requirements
  • Changes in our business practices
📩 Contact Us

If you have questions or wish to make a complaint:

Puzzleina
info@puzzleina.co.uk
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
[Company 16702697 & VAT 504480611]